Vetivèr is a fashion brand specializing in handcrafted garments made from sustainable materials. These terms and conditions govern all users’ access to and use of Vetivèr’s website and the purchase of our products. By using our website, you agree to these terms. If you do not agree, please refrain from using our website or purchasing from us.

1. Orders and Payment

• All orders placed through our website are subject to availability and acceptance.
• Prices are listed in [EGP] and are subject to change without notice. Any applicable taxes or shipping costs will be calculated at checkout.
• We accept [ CASH - VISA - MASTERCARD ]. Payments are securely processed through [PayMob].
• Upon successful payment, you will receive an order confirmation via email.

2. Shipping and Delivery

• We offer standard and expedited shipping options. Shipping fees and delivery times vary based on your location and will be provided at checkout.
• Estimated delivery times are provided as a guideline and are not guaranteed. We are not responsible for delays due to customs, courier errors, or other unforeseen circumstances.
• For international orders, the customer is responsible for any customs duties, taxes, or other fees imposed by the destination country.

3. Returns and Exchanges

• We accept returns and exchanges within [number of days] days of receiving your order, provided the item is in its original, unworn condition with all tags attached.
• To initiate a return, please contact our customer service team at [email address] with your order number and reason for the return.
• The customer is responsible for return shipping costs unless the product is faulty or incorrect.
• Refunds will be issued to the original payment method within [number of days] of receiving the returned item.